Return & Refund Policy
Last Updated: 17/02/2025
We want you and your pet to be 100% satisfied with your purchase. Here’s how our return process works:
Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
Exclusions apply: Perishable items (e.g., food, treats) and personalized products cannot be returned.
How to Return
- Email support@buymypetsupplies.com with your order number and reason for return.
- We’ll provide a return authorization and instructions.
- Ship the item(s) back to us at your expense.
Refunds
- Once we receive and inspect your return, we’ll process your refund within 5–7 business days.
- Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days for a replacement or refund.